FREQUENTLY ASKED QUESTIONS
DKH Jewellery
WHICH PAYMENT METHODS DO YOU ACCEPT?
The majority of major credit cards via Wix payments and Paypal.
DO YOU HAVE A CUSTOM JEWELLERY DESIGN SERVICE?
Yes.
Details can be found on the Commissions Page in More menu
FAQ'S
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Q. When will I receive my order?
A. Standard pieces in stock will be dispatched 2-3 working days. I use Royal Mail Special Delivery next day delivery for UK orders.
If your item is being handmade for you a time frame for delivery will be agreed on before I accept the order.
Q. What is the length of chain on your pendants?
A. All pendant are supplied on an adjustable 41-45cm (16"-18") chain. Unless stated otherwise in the description. I can supply pendants on longer chains. Please let me know the length required when you order. This may change the price.
Q. Can I have a different stone set into the piece I want?
A. Yes. This may change the price of the piece.
Q. Can I have a larger or smaller stone set?
A. Yes. This may change the price of the piece.
Q. I have stones from an existing piece of my jewellery, I would like them set into one of your designs. Can this be done?
A. Yes, depending on the stones and the piece you want them set into.
Q. What sizes do your rings come in?
A. I work with the UK sizing A-Z+6 although not every ring is available in all these sizes. I am able to convert European and US measurements into the UK scale. Please make sure the measurement is recent and accurate. I will charge for alterations that need to be made after the order is placed.
Q. Can you make your rings in Platinum?
A. Yes I can make the majority of my jewellery in Platinum, Palladium, 18ct Red, Yellow and White Gold, 9ct Red, Yellow and White Gold and Silver.
Q. How do I clean my DKH jewellery?
A. Polished surfaces can be cleaned with a silver or gold polishing cloth. Do NOT use the cloth on matt surfaces. Matt surfaces can be cleaned with a dry green scouring pad.
Q. The matt finish on my jewellery has gone shiny?
A. In a circular motion rub over the surface you want to matt with a dry green scouring pad or manicure buffing sponge. DO NOT rub over any gems that are set in the piece.
Q. How can I remove the dirt from behind the gem stones in my ring?
A. Leave the ring to soak in hot soapy water. Then gently brush the dirt away with a toothbrush. DO NOT do this with Opals or Pearls.
Q. The ring I brought has gone black in places?
A. This is normally due to chemicals in your skin reacting with the silver content. It can be cleaned off using the methods described above. Quite often it is an initial reaction and the ring will wear itself clean again.
Q. Can bracelets, bangles and necklaces be made to fit?
A. Yes. I make bracelets 18.5cm long. Bangles have a 6.4cm inside diameter. Necklaces are 42cm long unless stated otherwise in their description. If you need anything different to this let me know by email and I will contact you.
Q. What if I don't like it when it arrives?
A. Please read the Delivery and Returns page in the More menu.