DELIVERY AND RETURNS
DELIVERY AND SHIPPING
Items in stock will be despatched within 2-3 working days.
Items that are made to order, e.g. a ring to the correct size, Delivery is normally 4-5 weeks from confirmation of the order.
Orders upto to the value of £2,500 will be delivered by "Royal Mail Special Delivery next day before 1pm service". Free of charge to any where in the UK mainland. Deborah Kelly-Hopkins will call to clarify the delivery address before posting any items as Royal Mail will require a signature upon delivery.
Orders OVER the value of £2,500 will be delivered by courier. Delivery by courier is not included in the price. Details and charges for this will be arranged prior to order confirmation.
In stock items will be despatched in 3-5 working days. Deborah Kelly-Hopkins will contact you to confirm the cost of delivery. Delivery to an address outside of the UK can take up to 10 working days. Please consider this when ordering item(s) for a specific occasion.
Items made to order will be despatched 4-5 weeks from confirmation of order. Delivery to an address outside of the UK can take up to 10 working days. Please consider this when ordering item(s) for a specific occasion. The cost of delivery overseas is not included in the price. Notice: Customs fees may apply to parcels arriving from the UK. Deborah Kelly-Hopkins will not be held liable for paying the customs fees.
RETURNS AND REFUNDS
Standard items returned within 15 days of receiving the goods will be refunded.
If you wish to return any jewellery it must be returned in its original Deborah Kelly-Hopkins packaging within 15 days by Royal Mail Special Delivery and must be brand new and unworn. It is your responsability to take care of the jewellery whilst in your possession. A refund for UK customers will be credited to your card within 30 days. Deborah Kelly-Hopkins does not pay the return postage costs.
Items made to a customers specification such as rings to a specific size will not be refunded and the cost of re-sizing will be charged for. Items made to a specific size such as rings, bracelets, bangles and necklaces will only be refunded if found faulty. It is your responsability to give the correct size required when placing the order. In most cases the item can be resized and returned to you.
Deborah Kelly-Hopkins will charge for the alterations and return postage. Wilful, malicious damage or negligence whether accidental or otherwise will void any rights you have to a refund or exchange. You must inform Deborah Kelly-Hopkins by email or in writing if you intend to return any item(s) first. You will then be given further instruction.
Customers returning goods from outside the UK will need to consider customs charges for sending to the UK. The parcel must be marked BRITISH RETURNED GOODS. Parcels incorrectly labelled will be subject to excise duty when coming back into the UK. Deborah Kelly-Hopkins will not be held liable in paying these fees and will refuse to collect item(s) from the sorting office if a fee is required to be paid.